Most of the answers you're looking for is here on this page. If you still have questions, feel free to email us. Emails are generally answered within 5 minutes - 7 days a week! Please try the troubleshooting steps below and if you still need assistance, send us an email and include your purchase order number.


Trouble logging in or adding items to your cart?

First register and an activation email will be sent to you. Check your spam folder if you do not see it. Remove it from spam and place into your Inbox to ensure future emails are properly received to your inbox. If you still did not receive it, you may have misspelled your email during registration. Try registering again and click your activation email.

If you still experience issues, clear your browser history and log in again.


International shipments and inquiries

Transit times for orders vary depending on the customer's shipping location. Once inventory is in stock for your order and your product is shipped, west coast orders may take 1-4 business days and east coast orders may arrive in 5-7 business days. International orders may take from 5-10 business days and will be dependent on customs clearance. Customer is responsible for paying any customs duties.

To see current international shipping rates, please register (make sure shipping address is correct), add items to cart, and proceed to checkout. You'll see your shipping rates by scrolling down the page before checkout is completed.

You may purchase any ICEbOX or accessories on our SHOP page. Product descriptions to include size and recommended accessories can be found by clicking the image.

Most international orders are sent via USPS which is the most affordable way of shipping overseas. You can also check approximate estimated rates to your country by clicking "International Rates".

Once your order is shipped, you'll receive automated tracking information. Please add This email address is being protected from spambots. You need JavaScript enabled to view it. to your email address book to ensure notifications are properly delivered.

If there are promos, we'll announce it via newsletter, at, and our social media pages so sign up and follow us!

Customer Support: This email address is being protected from spambots. You need JavaScript enabled to view it.

Thank you!